DELIVERY & RETURNS

Delivery
Your order will be sent out via DHL Courier Service (for UK Mainland), this is a next day service, however next day delivery can not always be guaranteed, and in peak holiday seasons we ask, that for the UK, please allow 7-10 days. However, if immediate delivery is essential, please call 01263 711500 to ensure the item is in stock and priority is given to your delivery. Orders being delivered to the Republic of Ireland, Scottish Highlands, Channel Islands, Europe or abroad will be sent via Royal Mail. Additional delivery charges may apply. 


Product Availability and StockingWe make every effort to stock a reasonable quantity of each item listed on the website. However, we have elected to provide a wide choice to our customers and therefore, it is not always possible to stock sufficient quantities to guarantee immediate despatch. When we receive an order, we will endeavour to despatch the item to you within 7 working days. If we cannot despatch the item within 7 working days, then we will contact you to tell you our anticipated date for despatch and allow you to reconsider your order. If ordering for Christmas, we suggest that you allow 10 working days for us to arrange delivery.

Please note that stock is shared amongst our three stores located in Holt, Norwich and Woodbridge. As our flagship store, our Holt branch despatches the majority of orders placed via our website. However, on occasion, a product may have to be despatched from our Norwich or Woodbridge branch, to which courier pick up times may vary, so your parcel may not be despatched on the same day as order placed. 

We try our hardest to meet all delivery times, but occasionally postal/courier or traffic issues may cause delays outside of our control. UK Mainland parcels are sent via a tracked/signed for service. If you are experiencing delays, please contact the shop on 01263 711500 or email us on info@thetannery.co.uk and we can provide you with a tracking number to trace the parcel.

 

Delivery Costs
Deliveries to mainland United Kingdom (via DHL Courier Service), over £50 in value will be free of charge. For orders under £50 value, we charge a flat rate of £4.95 to cover the costs of packaging, postage and administration. Overseas delivery costs vary by country and region.


Custom Charges
No account of local import duties or other taxes levied by countries other than the United Kingdom are taken into account within the prices quoted on the website. We are unable to predict any extra charge that may occur, as this varies dependant on the country. Therefore, if a custom charge is incurred, the purchaser must bear the cost.


Shipping and Insurance
Orders are sent to you via DHL Courier Service if being delivered to a mainland United Kingdom address. Crockett & Jones shoes shall be sent to you via DHL Courier Service if being delivered to a mainland United Kingdom address, if being delivered abroad they will be sent via Royal Mail. Orders being delivered to the Republic of Ireland, Scottish Highlands, the Channel Islands, Europe or abroad will be sent via Royal Mail with insurance against damage. We reserve the right to at times use alternative courier services that will still execute our high standards of delivery. When you receive the goods, please make sure that they are in good condition. If not, you must contact us immediately, so we can make the necessary claim from DHL and/or Royal Mail. We will ask you to return the goods to us and, upon receipt, aim to despatch a replacement item to you as soon as possible and reimburse you for the cost of return postage. If we are unable to source a replacement item, then we will reimburse you the amount paid for the item.



Invoices & Receipts
We will send a receipt for all orders, either with the goods or to follow in the post, except those sent to third parties as gifts. In these cases, we send a separate receipt direct to the purchaser.



Returns - Satisfaction Guarantee
We want you to be completely satisfied with your purchases from The Tannery website. If you are not satisfied with the goods you receive, you may return them to us within 30 days and we will give you a full refund, provided that the goods are returned to us in good condition. The purchaser must bear the cost of return postage or courier, unless the goods were damaged prior to receipt OR our product description was misleading, in which case we will refund your return postage costs. No refunds are available on Gift Vouchers. For more information please refer to the 'Shipping and Insurance' and 'Accuracy of Information' pages. 


Gift Wrap Service
Gift wrap is £3 per parcel, with free delivery to each UK address for orders over £50 in value. For a UK delivery address where the order is less than £50 in value, a carriage charge of £4.95 will be added. Telephone us to discuss your gift requirement on 01263 711500


Queries
If you have any queries about delivery or returns, please telephone The Tannery on 01263 711500.