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Holt: 01263 713 642
Norwich:
01603 661 600
Woodbridge:
01394 388 884



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DELIVERY & RETURNS

Delivery
If the requested item is in stock, we aim to despatch your order on the day, or the day following receipt of your order. Your order will be sent out via UK Mail Courier Service, so please allow 5-7 working days for delivery. However, if immediate delivery is essential, please call 01263 713642 or 01263 711500 to ensure the item is in stock and priority is given to your delivery. Additional delivery charges may apply.

Product Availability and Stocking
We make every effort to stock a reasonable quantity of each item listed on the website. However, we have elected to provide a wide choice to our customers and therefore, it is not always possible to stock sufficient quantities to guarantee immediate despatch. When we receive an order, we will endeavour to despatch the item to you within 7 working days. If we cannot despatch the item within 7 working days, then we will contact you to tell you our anticipated date for despatch and allow you to reconsider your order. If ordering for Christmas, we suggest that you allow 10 working days for us to arrange delivery.

 
Delivery Costs
Deliveries to mainland United Kingdom (via UK Mail Courier Service), over £30 in value will be free of charge. For orders under £30 value, we charge a flat rate of £3.50 to cover the costs of packaging, postage and administration. Overseas delivery costs vary by country and region.

Shipping and Insurance
Orders are sent to you via UK Mail Courier Service if being delivered to a mainland United Kingdom address. With the exception of Crockett & Jones shoes that shall be delivered via UK Mail Courier Service, orders being delivered abroad will be sent via Royal Mail with insurance against damage. When you receive the goods, please make sure that they are in good condition. If not, you must contact us immediately, so we can make the necessary claim from UK Mail and/or Royal Mail. We will ask you to return the goods to us and, upon receipt, aim to despatch a replacement item to you as soon as possible and reimburse you for the cost of return postage. If we are unable to source a replacement item, then we will reimburse you the amount paid for the item.


Invoices & Receipts
We will send a receipt for all orders, either with the goods or to follow in the post, except those sent to third parties as gifts. In these cases, we send a separate receipt direct to the purchaser.


Returns - Satisfaction Guarantee
We want you to be completely satisfied with your purchases from The Tannery website. If you are not satisfied with the goods you receive, you may return them to us within 30 days and we will give you a full refund, provided that the goods are returned to us in good condition. The purchaser must bear the cost of return postage or courier, unless the goods were damaged prior to receipt OR our product description was misleading, in which case we will refund your return postage costs. No refunds are available on Gift Vouchers. For more information please refer to the 'Shipping and Insurance' and 'Accuracy of Information' pages. 

Queries
If you have any queries about delivery or returns, please telephone The Tannery on 01263 713642.