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Shipping and Insurance
Orders are sent to you via DHL Courier Service if being delivered to a mainland United Kingdom address. Crockett & Jones shoes shall be sent to you via DHL Courier Service if being delivered to a mainland United Kingdom address, if being delivered abroad they will be sent via Royal Mail. Orders being delivered abroad will be sent via Royal Mail with insurance against damage. We reserve the right to at times use alternative courier services that will still execute our high standards of delivery. When you receive the goods, please make sure that they are in good condition. If not, you must contact us immediately, so we can make the necessary claim from DHL and/or Royal Mail. We will ask you to return the goods to us, and upon receipt, aim to despatch a replacement item to you as soon as possible and reimburse you for the cost of return postage. If we are unable to source a replacement item, then we will reimburse you the amount paid for the item.
Invoices & Receipts
We will send a receipt for all orders, either with the goods or to follow in the post, except those sent to third parties as Gifts. In these cases, we send a separate receipt direct to the purchaser.
Returns - Satisfaction Guarantee
We want you to be completely satisfied with your purchases from The Tannery website. If you are not satisfied with the goods you receive, you may return them to us within 30 days and we will give you a full refund, provided that the goods are returned to us in good condition. The purchaser must bear the cost of return postage or courier, unless the goods were damaged prior to receipt OR our product description was misleading, in which case we will refund your return postage costs. No refunds are available on Gift Vouchers. For more information please refer to the 'Shipping and Insurance' and 'Accuracy of Information' pages.
Title to the Goods
Title for goods remains with The Tannery until such time as we have received payment in full.
Accuracy of Information
We endeavour to ensure that every product description is accurate and helps you to make the right purchase decision. However, we cannot guarantee the information provided is accurate. All sizes are approximate and colours are reproduced as accurately as possible during photography. If there is any significant error in the description and, therefore, you were mislead about the item you purchased, we will provide you with a full refund or another item in exchange, provided the original item is returned to us in good condition. We will also refund your return postage or courier costs.
Most of the products from The Tannery are made from natural materials and are often hand finished. Slight variations in colour and size may occur from time to time. We hope you understand this and appreciate the skill and craftsmanship required to make such high quality products.
Should you have any questions about the website, our products or these terms and conditions, then please e-mail us at firstname.lastname@example.org or telephone us on 01263 713642.
Privacy and Data Protection of Information
Any information you supply to us will remain private and not be provided to any third party. We will only retain data to track your usage of our website and products in which you have shown interest and facilitate your future use of the site. We operate in accordance with United Kingdom data protection legislation.
Links to Other Websites
We have established links to other websites which we think may be of interest to our customers. We have received permission from the owners of those websites to do so. However, we do not take any responsibility for the content of these websites.
Should you wish to have a link to this website, you must obtain our express written permission.
The content of this website is the property of The Tannery and may not be reproduced, modified or otherwise exploited, in full or in part without the espress consent of The Tannery.
Applicable Law and Courts of Jurisdiction
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts.