Delivery & Returns

Delivery
Orders to mainland United Kingdom will be sent out via DHL Courier and their next day service (excluding weekends). When we receive an order, we will endeavour to despatch the item to you the same day (if the order is received before midday), or the next working day. Orders are generally delivered to customers within the next 1-2 days, except at busy times of the year.  If there is a reason that an order cannot immediately be despatched, then we will contact you to tell you our anticipated date for despatch and allow you to reconsider your order.  If ordering for Christmas, we suggest that you allow 5 working days for us to arrange delivery. However, if immediate delivery is essential, please call 01263 711500 to ensure the item is in stock and priority is given to your delivery. Additional delivery charges may apply. 

Product Availability and Stocking
We make every effort to stock a reasonable quantity of each item listed on the website. However, we have elected to provide a wide choice to our customers and therefore, it is not always possible to stock sufficient quantities to guarantee immediate despatch.

Delivery Costs
Deliveries to mainland United Kingdom (via DHL Courier Service), over £50 in value will be free of charge. For orders under £50 value, we charge a flat rate of £4.95 to cover the costs of packaging, postage and administration. Overseas delivery costs vary by country and region.

Shipping and Insurance
Orders are sent to you via DHL Courier Service if being delivered to a mainland United Kingdom address. Orders being delivered abroad and the Scottish Highlands will be sent via Royal Mail with insurance against damage. We reserve the right to at times use alternative courier services that will still execute our high standards of delivery. When you receive the goods, please make sure that they are in good condition. If not, you must contact us immediately, so we can make the necessary claim from DHL and/or Royal Mail. We will ask you to return the goods to us and, upon receipt, aim to despatch a replacement item to you as soon as possible and reimburse you for the cost of return postage. If we are unable to source a replacement item, then we will reimburse you the amount paid for the item.

Invoices & Receipts
We will send a receipt for all orders, either with the goods or to follow in the post, except those sent to third parties as gifts. In these cases, we send a separate receipt direct to the purchaser. 

Returns - Satisfaction Guarantee
We want you to be completely satisfied with your purchase(s) from The Tannery website. If you are not satisfied with the goods you receive, you may return them to us within 30 days and we will give you a full refund, provided that the goods are returned to us in good condition. The purchaser must bear the cost of return postage or courier, unless the goods were damaged prior to receipt OR our product description was misleading, in which case we will refund your return postage costs. Please allow 5 working days for a refund to be processed, once the goods have been received by us. No refunds are available on Gift Vouchers. Please return goods to any of our three stores below along with the original despatch note or a copy. If ordering for Christmas, please note we have extended our returns policy to January 31st 2025. 

The Tannery - Market Place
7 Market Place
Holt
Norfolk
NR25 6BE 

The Tannery - Norwich
12-14 Exchange Street
Norwich
NR2 1AT

The Tannery - Woodbridge 
6 The Thoroughfare
Woodbridge 
Suffolk 
IP12 1AG 

Gift Wrap Service
Gift wrap is £3 per parcel. Telephone us to discuss your gift requirement on 01263 711500 

Queries
If you have any queries about delivery or returns, please telephone The Tannery on 01263 711500 or email us at info@thetannery.co.uk